The effectiveness of leaders is integral to an Employee’s experience at work. The number one cause of poor morale in a workplace is lack of trust in leadership. This mistrust stems from two sources: 1. Lack of accountability in the workplace and 2. Avoidance behaviors with conflict. Warren Buffet once said, “Trust is like the air that we breathe. When it’s present, nobody really notices it. However, when it’s absent, everybody notices.”
Leaders have 5 key roles to play in any business:
Building bridges
Casting the vision
Humanizing the business
Directing the orchestra
Coaching the team
Bridges are designed to create a connection between two spaces without blocking the path below. The three main parts of a bridge include the foundation, the sub-structure and the super structure. True leadership builds bridges for people, facilitating “connection.” It removes obstacles that may interfere with the path.
Leaders Begin With The Foundation
It starts by explaining the “whys.” Leaders help people understand why there is a policy, a procedure, or a process in place. Or they may help people understand why changing an existing practice is necessary. Providing Employees with a genuine understanding, promotes genuine trust.
The Sub-Structure
Building “bridges” should create connections for people. That means connecting them to the resources they need. Resources can be tools, technology, or even other people. They also resolve conflicts when they occur. When we’re working with people, we’re working with emotions. The source of most conflicts is likely going to be anger, worry or frustration. Leaders work to help “de-fuse” emotions and address the root causes of conflicts. This is done by acknowledging emotions yet addressing behaviors.
The Super Structure
A quality leader will inspire people to reach out to others to ask for help. They lead by example. Asking for someone’s help is a powerful demonstration that you trust them. It shows vulnerability and humility and encourages others to step up and lend a hand. They work to facilitate collaboration and build on the ideas of others.
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