I once worked with a manager who frequently bypassed company policies when they became inconvenient. This behavior invariably led to conflict with team members, eroded trust, and left him constantly on the defensive. He learned a difficult lesson: bypassing rules is the fastest way to lose a team’s confidence and escalate conflicts.
This same manager also gained a reputation for constant indecisiveness, frequently changing direction shortly after making a decision. This paralyzed his team, which stopped taking action, anticipating his next pivot. Violating expectations and changing rules “on the fly” triggers distrust and creates negative perceptions that are incredibly difficult to reverse. Consistency is the formula for cultivating credibility.
While leaders must know when to challenge the status quo for innovation, this should be done from a foundation of respecting the existing framework. Demonstrating that rules apply to everyone reinforces discipline and shared values.
Building Trust and Culture
Adhering to rules shows a commitment to shared standards, and when leaders break them, it signals that the rules are unimportant. Exempting yourself from the standards you expect from others creates double standards and disengagement. Even small actions can have enormous influence upon the entire organization’s culture.
Maintaining Order and Fairness
Rules provide the structure necessary for an organization to function smoothly and uphold fairness by being applied equally across all levels, preventing resentment.
Balancing Rules with Innovation
Leaders are paid to solve problems that existing rules may not address. Strategic challenges for growth are necessary, but they must remain grounded in ethics rather than personal convenience.
Ultimately, employees need to see structure and guidelines being followed to maintain their confidence. Bypassing these rules can quickly turn a trusting workforce against you.